New Virtual assistants at Dubai Airports
Dubai Airports has brought on board four bilingual virtual assistants at Dubai International Airport to communicate important travel information to the 50 million plus passengers that pass through the airport each year.
The state-of-the-art digital signage solutions use the very latest in rear-projected audio visual technology to create the illusion of a real person, conveying helpful security and brand messages. It makes Dubai International Airport the first airport in the region to use the technology according to management.
The virtual assistants, which have been created by leading queue management specialist Tensator, cheerfully greet and engage with the airport’s passengers in order to provide them with information on the preparations they need to make prior to entering the security screening and immigration areas. The use of this innovative technology is set to improve operational efficiencies and enhance the customer experience at Dubai International Airport by reducing wait times in key areas near security screening points.
“Just like Dubai International Airport, the virtual assistants work 24/7 and will play an important role in helping to achieve the goal.”
The use of the four virtual assistants, which have been installed for a three-month trial period, are designed to help ease the passenger journey by delivering guidance before and as they pass through departures and transfers areas.
Virtual assistants are one of a number of initiatives underway the world’s fourth busiest airport for international passenger traffic. In September, Dubai Airports launched a comprehensive service measurement project that aims to deliver intelligent, real-time information to drive better service delivery for passengers.
This sure do sound helpful. Every airport terminal should have something like this.
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